Repair establishments need a truth telling yardstick, and it starts with the tone of management.
My friend and co-teacher of children with disabilities, Alison, taught me what to say to a child who was having trouble knowing the difference between reality and pretend. Say to the child, “Tell me anything. Tell me if it is pretend.”
This is going to be my mantra from now on with repair persons who promise to call me back “in a few minutes,” or who will send the repair person between one and five. Tell me if it is pretend that the call will come now or that the repair person will be there. It’s okay to be too busy and okay to be held up at a previous call, but etiquette and respect require them to let me know. It’s as though they think I have nothing to do but wait around for them to show up. Will it amuse or startle them when I say, “Tell me anything. Tell me if it is pretend”?
In defense of good business, the windshield glass people called yesterday to say there was a problem and they’d have to reschedule. Yea! Thanks. Wheelchair people have yet to call back. Van people are trying to make it up to me. Introspection reminds me that I have to live by the same rules on call-backs while I am cooking dinner. Oops. The mirror is so clean I can see myself.